Refund Policy

Return & Refund Policy

Last updated: September 2026

At KitElite (KitElitePro.com), your satisfaction as a sports fan is our top priority. We take great care in crafting and inspecting every retro and fan-edition jersey before it ships. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date your package is marked as delivered by the tracking carrier to initiate a return or exchange request. Items returned after this 30-day window cannot be accepted.

2. Return Eligibility Criteria

To qualify for a valid return or exchange, items must satisfy the following conditions:

The jersey must be brand new, unwashed, unworn, and free of odors (perfume, cologne, smoke, detergent).
All original hangtags, labels, and protective packaging must remain intact.
Proof of purchase (order confirmation email or order number) is required.
Non-returnable items: Customized jerseys featuring personalized names/numbers cannot be returned unless there is a manufacturer defect or printing error on our part.

3. Step-by-Step Return Process

Submit Request: Contact our support desk at jerseyhelp@outlook.com with your Order ID, clear photos of the jersey, and your reason for return/exchange.
Review & RMA: Our support team will respond within 24–48 business hours with the designated return warehouse address and Return Merchandise Authorization (RMA) instructions.
Ship the Item: Carefully package the product and mail it using a reputable postal carrier with a valid tracking number.

Please note: Do not send items back to the return address printed on the parcel without contacting us first, as returned packages sent without an RMA code will be rejected.

4. Return Shipping Costs

Defective / Incorrect Orders: If you received a defective item, an incorrect player/size, or a flawed piece, KitElite covers the return freight or will issue a prompt complimentary replacement.
Customer Preference / Sizing Preference: If you choose to return an item due to personal preference or selecting the wrong size, the customer is responsible for the actual return shipping costs.

5. Refund Processing

Once our logistics facility receives and inspects the returned merchandise, we will notify you by email. Approved refunds will be automatically applied to your original payment method (Credit Card/PayPal) within 5 to 7 business days.

6. Customer Support

Have questions regarding a return or order status? Get in touch with us:

Store Domain: KitElitePro.com
Customer Care: jerseyhelp@outlook.com
Response Time: Monday – Saturday, 9:00 AM – 6:00 PM (EST)