Shipping Policy
Shipping Policy
Effective Date: September 2026 | Last Updated: September 2026
Thank you for shopping at KitElite (KitElitePro.com). We are dedicated to delivering your fan-edition and throwback basketball jerseys swiftly, securely, and reliably to sports fans worldwide. Click any section below to review the specific logistics terms.
1. Order Processing & Dispatch Time
All standard jersey orders undergo quality inspection, custom packing, and processing within 24 to 48 business hours (Monday through Friday, excluding public holidays) before being handed over to international freight carriers.
2. Shipping Rates & Free Shipping Threshold
We offer simple, transparent tier-based shipping rates:
- Orders of $75.00 USD and above: FREE Standard Tracked Shipping
- Orders under $75.00 USD: Flat-rate shipping of $7.00 USD
3. Estimated Delivery Times by Region
Once your parcel departs our distribution facility, typical shipping durations are as follows:
- United States & Canada: 7 – 12 business days
- United Kingdom & European Union: 7 – 12 business days
- Australia & New Zealand: 8 – 14 business days
- Rest of the World: 10 – 18 business days
4. End-to-End Shipment Tracking
As soon as your shipping label is generated, an automated dispatch confirmation email containing your direct tracking number and carrier portal link will be sent to the email provided at checkout. Please allow 24–48 hours after dispatch for tracking events to update in the carrier system.
5. Shipping Carriers & Last-Mile Delivery
Cross-border shipments are handled via premium international dedicated air freight lines. Final last-mile delivery to your doorstep is completed by your trusted domestic postal authority or express service (such as USPS in the US, Royal Mail in the UK, Canada Post in Canada, or Deutsche Post/La Poste in the EU).
6. Customs, Tariffs & Import Taxes
International parcels may occasionally be subject to customs duties, VAT, or local import clearance assessments determined by your destination country's customs authority. These charges are the sole legal responsibility of the recipient. KitElite has no control over customs charges and cannot predict their exact amounts.
7. Address Accuracy & Order Modifications
Customers are responsible for verifying that shipping details (including house numbers, street names, apartment/unit numbers, and postal codes) are 100% accurate at checkout. If you need to correct an address, contact us immediately at jerseyhelp@outlook.com within 12 hours of placing your order. Once a package is transferred to the carrier, address modifications are no longer possible.
8. Delivered Status & Porch Piracy Disclaimer
Once the logistics carrier marks a package as "Delivered" via GPS/tracking scan to the address supplied on the order, KitElite cannot be held liable for stolen, missing, or misplaced packages ("porch piracy"). We recommend checking with household members, neighbors, or building management, or filing a missing parcel claim directly with your local postal branch.
9. Undeliverable & Returned Packages
If a package is returned to our origin facility due to an incomplete/insufficient delivery address, failure to collect from a local postal depot within the retention window, or refusal to pay import tariffs, the customer will be responsible for reshipment freight costs.
10. Multiple Item & Split Shipments
To optimize shipping times and ensure careful packaging, multi-item orders containing both standard retro jerseys and custom-printed editions may occasionally ship in separate packages. In such cases, you will receive individual tracking numbers for each parcel at no additional shipping expense.
11. PO Boxes & Military APO/FPO Addresses
We proudly ship to standard PO Boxes and APO/FPO military addresses via standard national postal channels. Please allow an additional 3–5 business days for military post processing through internal distribution centers.
12. Shipping Support & Contact Details
If you have any questions about tracking, delivery schedules, or need help locating your shipment, please contact our logistics support team:
- Store Name: KitElite
- Store URL: KitElitePro.com
- Customer Inquiries: jerseyhelp@outlook.com
- Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EST)





























